Terms & Conditions

GENERAL TERMS

Welcome to Goclickretail.com

Once you access, or use the website, you hereby provide an agreement to all the terms and conditions of Goclickretail as stated in this page. Kindly read the terms and conditions carefully to be aware of your legal rights.

We do our best to ensure that stocks are constantly available on Goclickretail.com but orders can be subject to product availability. The stock is not reserved as far as your order has not been confirmed.

EASY STEPS (Include Account creation steps also)

  • In our home page, you have options to view products by Category or by Brand.
  • If you select the Main Category, it will take you to the sub category and you can select the sub category from there.
  • If you decided to go by Brand Selection, It will take you to the page with all the products available with that particular Brand.
  • Once you reach the products page you can select any product you would like to purchase.
  • Once you select the product, it will provide you additional options to select the size and color of the product if additional size or color is available.
  • Next step is to add the product to the Shopping Cart.
  • Once this is completed you will get an option either to checkout or to continue shopping.
  • Once you select Proceed to Checkout, it will provide you an option to enter your shipping address.
  • In addition, you will have an option to select the payment method.
  • Once you select the payment method, you can click on PLACE ORDER button in that page to place the order.
  • Now you have successfully placed the order and you will receive a conformation email to your registered email with all the details of the products you have purchased.

ORDER CONFIRMATION

When you make a purchase on Goclickretail.com, an order confirmation email will be sent to you with the tracking number related to your order.  Your order confirmation email will include all the transaction details:

  • Order Number
  • Item purchased with all the product details as well as the shipping charges
  • Quantity
  • Billing/Shipping address
  • Payment Methods
  • Contact number

Should there be unavailable items while process the order, client will be contacted via phone call to discuss possible replacement or refund process.

PAYMENT

VISA/ MASTER CARD

  • We accept all VISA and Master Card payments.
  • All Qatar and International credit & debit cards are accepted.

CASH/ CARD ON DELIVERY:

  • Cash or Card payment on Delivery is also accepted.

DELIVERY TIME

The delivery of our products will take place from 48 hrs. To 72 hrs. Depending on the location from when you complete your order and provide complete delivery details, (orders outside the city will take more time to be delivered than the orders within the city premises).

The delivery fees will be available at the end of each order completion

DELIVERY WORKING DAYS

Saturday to Thursday

8.00 am to 8.00 pm

WEBSITE SUPPORT WORKING DAYS

Saturday to Thursday

8.00 am to 8.00 pm

DELIVERY FEES (LOCAL DELIVERY)

All purchases above QAR 1,000 will be free of charge

All purchases below QAR 1,000 will be charged for 30 QAR as delivery fee

EXCHANGE & REFUND BY CATEGORY

All products purchased from Goclickretail.com can be returned or exchange by the following policies:

  • Fashion: 7 days exchange or refund from after receiving the order by the client.
  • Fragrance: No exchange or refund except in case of damage or non-conformity with the applicable standard specifications or the purpose contracted for.
  • Chocolate: No exchange or refund.
  • Abayas: 7 days exchange or refund from after receiving the order by the client.
  • Accessories: cannot be exchanged nor returned for safety & hygiene concerns.
  • If the product delivered does not match the product description and specifications mentioned on com it can be subject to return or exchange under the same regulations.
  • If the product delivered is defected or damaged

Goclickretail.com does not accept returns if the product you desire to return was used, damaged or their original packaging was damaged or opened. Goclickretail.com does not accept refunds or returns for items that are classified as:

Beauty material, Health and personal care, Lingerie, underwear, socks, swimsuits

Accessories (e.g. Sunglasses, watches,) Jewelry, books

Customized/ Altered products

Once the above points are confirmed, the client can go directly to the Return option and request the return of the items.

REFUND CYCLE

In case of a refund request, we will first verify the reasons for the return in accordance to our policies, and the condition of the product, then we will send the approval or the decline request based on the condition of product and website policies.

Refunds will be processed according to the mode of purchase (cash by cash & card by card)

Card refund will be refunded automatically on the same card used for purchase.

After approval by Go Click Retail, the online or card refunds cycle will depend on the customer’s bank and we will assure best practice to complete the transaction successfully.

ACCURACY OF INFORMATION

Goclickretail does its best to ensure that the information available on is complete, and up to date. However, the accuracy of information is subjected to rare errors which will be corrected during our regular reviews. Goclickretail.com reserves the right to change and modify prices and quantities and any errors in content and therefore may modify or cancel an order if deemed appropriate and fair.

Thus, the invoice will also be modified or cancelled depending on the modification that needs to be made. If you paid online, the total amount of your order will be recalculated and deducted from credit card, Debit card, or other payment methods used, and you will be notified through email or phone.

Additionally, Goclickretail.com can change information related to prices and availability or its policies without notice. It is important to note that displaying products on the website does not always mean that they are in stock in our warehouse.

Goclickretail.com is protected with a 128-bit SSL certification encryption and we do not collect or store any of your card details. However, in today’s world, nothing is 100% secure and all the security policies implemented by are subjected to bypassing if the end-user accesses the website through an infected machine or device. In such scenarios, you agree to take full responsibility for the security that has been compromised and any resulted consequences. Kindly make sure to log out after you finished browsing or purchasing on Goclickretail.com to avoid someone else accessing the same device from using your credentials.

EMAIL POLICIES

As soon as you log in or register on Goclickretail.com, you agree to receive all system generated emails such as order confirmation emails. You may also be contacted via telephone to confirm or revise your order.

Goclickretail.com does not send emails or contact you asking for personal information and any attempt to do so is considered a spoofing of the identity of Goclickretail and is labelled as a scam. Goclickretail.com hold no responsibility for such events and their consequences.

ACCOUNT CANCELATION

Goclickretail.com reserves the right to cancel your account without prior notice in case a violation of the terms, conditions or policies of the website or violation of the laws and regulations of the country of operation .

COPYRIGHT

All content on Goclickretail.com including but not limited to product information, product description, advertising, text, graphics, logos, button icons, images, digital products including software is the property and copyright of Goclickretail.com. You may not use any of the mentioned content, whether by copying, transferring, publishing, selling or other forms of usage for your benefit or the benefit of others; it is subjected to the copyright and trademark protection. However, you can use the content only after receiving a formal letter with Goclickretail’s consent.